Role Description

Job Title:

Customer Service Technician

Reports to:

Customer Care Manager

Accountable to:

Construction Director

Main Objectives

To undertake defect/maintenance works on tenanted properties

Transporting materials across sites when needed

Assist the Joinery team to complete first/second fix works as needed

Enable us to service customers at their convenience, hours will vary and this may include some evening and weekend working. Flexibility will be required

Key Responsibilities

Work with the Customer Care department to plan works and complete tasks with agreed timescales

Produce identity card on introduction and ensure the property is adequately protected before commencement of works. Take photopgraphs  before and after works to evidence protection

Work and perform in a safe and conscientious manner whilst complying with Company policies and procedures at all times

Complete defect repairs to a high standard such as leak repairs, sanitarywear replacements, joinery, plaster patching, painting and decorating and external grounds maintenance

Undertake PAT testing on developments and office at required intervals

Ensure works are carried out in accordance of risk assessments and method statements

Complete accurate job record sheets and submit to Customer Care each day

Take reasonable care of Company vehicle through completion of daily vehicle checks and regular  cleans

Skills knowledge and aptitude

  • Multi trade background

  • Good customer service skills

  • Accurate reporting abilities

  • Conscientious with a high standard of attention to detail

  • Able to manage workload and own time to meet deadlines

  • Ability to be flexible and responsive to reactive requests

  • Enthusiastic and able to embrace training

  • Comfortable with lone working

Qualifications & Training
- Essential

  • NVQ Level 2 or equivalent in Building Maintenance – Multi Trade

  • Full requirement of tools needed to do your job

  • Full Clean Driving Licence

Qualifications & Training
- Desirable

  • CSCS – Skilled worker

  • Basic understanding of LABC requirements

  • NVQ Level 2 or above in Carpentry and Joinery

Experience

  • Multi Trade experience (basic plumbing,  brickwork/pointing, electrics, plastering, decorating, roofing, and groundworks, joinery is preferred)

  • Previously worked in defect/maintenance type of role within house building or similar

  • Previous experience of dealing directly with customers and tenants

  • PAT testing abilities

Working relationships

It is important to form strong working relationships with both internal and external people. The focus in this role is:

Internal: Directly employed site staff, Customer Care Manager, Joiners
External:  Subcontractors, customers, clients and members of the public

Think you're the right fit?

Great! Send us your application and we'll be in touch

How?

Please send your C.V and covering letter to: Careers@watson-homes.co.uk