Job Title:
Customer Service Technician
Reports to:
Customer Care Manager
Accountable to:
Construction Director
Main Objectives
To undertake defect/maintenance works on tenanted properties
Transporting materials across sites when needed
Assist the Joinery team to complete first/second fix works as needed
Enable us to service customers at their convenience, hours will vary and this may include some evening and weekend working. Flexibility will be required
Key Responsibilities
Work with the Customer Care department to plan works and complete tasks with agreed timescales
Produce identity card on introduction and ensure the property is adequately protected before commencement of works. Take photopgraphs before and after works to evidence protection
Work and perform in a safe and conscientious manner whilst complying with Company policies and procedures at all times
Complete defect repairs to a high standard such as leak repairs, sanitarywear replacements, joinery, plaster patching, painting and decorating and external grounds maintenance
Undertake PAT testing on developments and office at required intervals
Ensure works are carried out in accordance of risk assessments and method statements
Complete accurate job record sheets and submit to Customer Care each day
Take reasonable care of Company vehicle through completion of daily vehicle checks and regular cleans
Skills knowledge and aptitude
-
Multi trade background
-
Good customer service skills
-
Accurate reporting abilities
-
Conscientious with a high standard of attention to detail
-
Able to manage workload and own time to meet deadlines
-
Ability to be flexible and responsive to reactive requests
-
Enthusiastic and able to embrace training
-
Comfortable with lone working
Qualifications & Training
- Essential
-
NVQ Level 2 or equivalent in Building Maintenance – Multi Trade
-
Full requirement of tools needed to do your job
-
Full Clean Driving Licence
Qualifications & Training
- Desirable
-
CSCS – Skilled worker
-
Basic understanding of LABC requirements
-
NVQ Level 2 or above in Carpentry and Joinery
Experience
-
Multi Trade experience (basic plumbing, brickwork/pointing, electrics, plastering, decorating, roofing, and groundworks, joinery is preferred)
-
Previously worked in defect/maintenance type of role within house building or similar
-
Previous experience of dealing directly with customers and tenants
-
PAT testing abilities
Working relationships
It is important to form strong working relationships with both internal and external people. The focus in this role is:
Internal: Directly employed site staff, Customer Care Manager, Joiners
External: Subcontractors, customers, clients and members of the public
Think you're the right fit?
Great! Send us your application and we'll be in touch
How?